Terms & Conditions


This Agreement is made on the date of your purchase as specified by your receipt, between:
Nusole Ltd, a private limited company incorporated and registered in England with company number 12022899, whose registered office is at Container 54, 15 Pollard Street East, Pollard Yard, M407QX, trading as Nusole (“we”, “us”, “our”).  
The Customer (“you”, “your”).

Nusole is a premium Footwear laundry service which specialises in the cleaning and repair of range of footwear from sportswear to high end designer. The Customer wishes to engage Nusole for the provision of their Services. Nusole is willing to provide Services to the Customer in accordance with the terms of this Agreement, and as set out in Schedule 1 (“Services”).

These are the terms and conditions on which we supply our services to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.


Commencement and Duration
Nusole’s Responsibilities
Customer’s Obligations
Change Control
Charges and Payment
Quality of Services
Intellectual Property Rights
Limitation of Liability
Consequences of Termination
Force Majeure
Rights and Remedies
Agreement in Full
Third Party Rights
Governing Law and Jurisdiction
SCHEDULE 1 is attached to this Agreement.

The following definitions and rules of interpretation apply in this Agreement:
“Agreement” or “Contract” means this agreement between the Customer and Nusole that is made up of:
The Contract Details.
The Agreed Terms.
Schedule 1.
“Business Day” means 9am to 6pm in London, United Kingdom, Monday to Saturday (excluding public holidays in England).
“Commencement Date” means the date that this Services Agreement was made, which can be found at the top of this document.
“Confidential Information” means any information of a confidential nature as described in clause 9.
“Customer’s Equipment” means any equipment, systems, or facilities provided by the Customer and used directly or indirectly in the supply of Services. This is extended to apply to any equipment, systems, or facilities which are accessed remotely.
“Deliverables” means all Documents, products, and materials developed by Nusole or its agents, subcontractors, consultants, or employees in relation to the Services provided in any form.
“Document” includes (in additional to any document in writing) any drawing, plan, diagram, design, image, tape, disk, or any other device or record embodying information in any form.
“Force Majeure Event” has its definition in clause 14.1.
“In-put Material” means all Documents, information, and materials provided by the Customer, relating to the Services.
“Intellectual Property Rights” or “IPR“ means patents; utility models; rights to inventions; copyright, neighbouring, and related rights; trademarks and service marks; business names and domain names; rights in get-up and trade dress, goodwill, and the right to sue for passing off or for unfair competition; rights in designs; database rights; rights to use, and to protective confidentiality of, confidential information (including know-how and trade secrets); and all other intellectual property rights, in each case whether registered or unregistered, and including all applications and rights to apply for and be granted renewals or extensions of, and rights to claim priority from such rights and all similar or equivalent rights or forms of protection, which subsist or will subsist, now or in future, in any part of the world.
“Nusole’s Equipment” means any equipment including tools, systems, or facilities provided by Nusole or its agents, subcontractors, consultants, or employees and used directly or indirectly in the supply of the Services which are not the subject of a separate agreement between the parties, under which, title passes to the Customer.
“Nusole’s Team” means all directors, managers, employees, consultants, engineers and specialists, agents, and subcontractors engaged in relation to the Services.
“Order Form” means a Document provided to the Client by Nusole setting out the scope of Services to be provided. An Order Form need not be labelled as such and it is agreed by the Parties that Nusole will, at their sole discretion, be empowered to determine what the Order Form includes or does not include along with whether or not a given Document is an Order Form.
“Order Reference Number” means the number assigned to an order for reference purposes or to enable it to be identified amongst the other orders.
“Pre-existing Materials” means all Documents, information, and materials provided by Nusole or its agents, subcontractors, consultants, or employees, relating to the Services, which existed prior to the Commencement Date.
“Schedule 1” means the schedule attached to this Agreement.
“VAT” means value added tax, chargeable under the Value Added Tax Act 1994.
References to clauses and schedules are to the clauses and schedules of this Agreement, and references to paragraphs are to the paragraphs of the relevant schedule or appendix.
Schedule 1 forms part of this Agreement and shall have effect as if set out in full in the body of this Agreement. Any reference to this Agreement includes Schedule 1.
Schedules, clauses, and paragraph headings shall not affect the interpretation of this Agreement.
Unless the context otherwise requires, words in the singular shall include the plural, and words in the plural shall include the singular.
Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
Any words following the terms “including”, “include”, “in particular”, “for example”, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term, preceding or following those terms.
A reference to “writing” or “written” includes fax and e-mail.
A reference to a person includes a natural person, corporate or unincorporated body (whether or not having a separate legal personality).
A reference to a party shall include that party’s personal representatives, successors, and permitted assigns.
A reference to a company shall include any company, corporation, or other corporate body, wherever and however incorporated or established.
A reference to a holding company or a subsidiary means a holding company or subsidiary as defined in section 1159 of the Companies Act 2006, and a company shall be treated for the purposes only of the membership requirement contained in section 1159(1)(b) and (c), as a member of another company even if its shares in that other company are registered in the name of (a) another person, by way of security or in connection with the taking of security, or (b) its nominee.
A reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision.
Any obligation on a party not to do something includes an obligation not to allow that thing to be done.

This Agreement shall commence on the Commencement Date and continue for the period specified in Schedule 1, and after that shall continue unless the Agreement is terminated by one of the parties giving the other 1 month notice in writing (unless this Agreement is terminated in accordance with clause 10).
Nusole shall provide the Services from the Commencement Date and shall continue to provide the Services throughout the term.

Nusole shall:
Use reasonable endeavors to perform the Services and deliver any Deliverables to the Customer in accordance with Schedule 1 and shall allocate sufficient resources (including all equipment, tools, or other items required) to the Services to enable it to comply with this obligation.
Ensure that all goods, materials, standards, and techniques used in providing the Services are of good quality and are free from defects in workmanship, installation, and design.
Ensure Nusole’s Team use reasonable skill and care in the performance of the Services. Where possible, we work in line with industry standard processes.
Comply with all applicable laws and regulations relating to the provision of the Services; and provided that Nusole shall not be liable under the Agreement if, as a result of such compliance, they are in breach of any of their obligations under this Agreement.
Use reasonable endeavors to meet any deadlines as to performance dates as specified in Schedule 1.
Co-operate with the Customer in all matters relating to the Services.
Take Reasonable care of any of the Customer’s Equipment and In-Put Material in Nusole’s possession and make them available for collection by the Customer on reasonable notice and request. Nusole may dispose of the Customer’s Equipment or In-Put Material if the Customer fails to collect them within a reasonable period after termination of this Agreement.
Nusole will be under no obligation to commence or complete any of the above Services until they have emailed you to inform you that they have received your order and have accepted it. We may, at this point, provide you with an Order Reference Number. Equally, you will be under no obligation to pay the charge until we have accepted your order.
Nusole may refuse to accept an order for any reason they choose. Without prejudice to clause 3.2, if we are unable to accept an order, we will take all reasonable endeavours to try to inform you of this. Where you have paid the charge and then we need to refuse your order, we will repay that charge to you. You agree not to hold us liable for any loss on your part where we have refused your order and have, for whatever reason, not informed you of this refusal.

The Customer Shall:
Co-operate with Nusole in all matters relating to the Services.
Provide such information as Nusole may reasonably request, and the Customer considers reasonably necessary in order to carry out the Services in a timely manner and to ensure that it is accurate in all material respects.
Pay all invoices submitted by Nusole in accordance with clause 6.
If Nusole’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Customer, Nusole shall:
Not be liable for any costs, charges, or losses sustained or incurred by the Customer that arise directly or indirectly from such prevention or delay.
Be entitled to payment of the charges despite any such prevention or delay.
Be entitled to recover any additional costs, charges, or losses that Nusole sustains or incurs that arise directly or indirectly from such prevention or delay.

If either party wishes to change the scope or execution of the Services, it shall submit details of the requested change to the other in writing.
If either party has made any request to make a change to the scope or execution of the Services, Nusole shall, within a reasonable time, provide a written estimate to the Customer of:
The likely time required to implement the change.
Any necessary variations to Nusole’s charges arising from the change.
Any other impact of the change on this Agreement.
Unless both parties consent to a proposed change, there shall be no change to this Agreement.
If both parties consent to a proposed change, the change shall be made only after the agreement of the necessary variations to Nusole’s charges, the Services, and any other relevant terms of this Agreement has been varied in accordance with clause 15.
If Nusole requests a change to the scope or execution of the Services in order to comply with any applicable safety or statutory requirements, and such changes do not materially affect the nature or scope of, or the charges for the Services, the Customer shall not unreasonably withhold or delay consent to it. Unless Nusole‘s request was attributable to the Customer’s non-compliance with the Customer’s obligations, neither Nusole’s charges nor any other terms of this Agreement shall vary as a result of such change.
Nusole may make minor changes to the services it agrees to provide. What constitutes a minor change is at the sole discretion of Nusole.
It is always possible that, despite our best efforts, some of the products we sell and services we provide may be incorrectly priced. We will normally check prices before accepting your order so that, where the product or services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund any sums you have paid and require the return of any products provided to you.

In consideration of the provision of the Services by Nusole, the Customer shall pay the charges as set out in Schedule 1 and in accordance with this clause 6.
The Customer must pay the charges prior to performance by Nusole. Nusole reserves the right to not perform under this Agreement until all of the charges have been paid.
The charges and payments by the Customer exclude VAT, which Nusole shall add to its prices at the appropriate rate. The charge also excludes any export or import tariffs or any other form of taxation levied by a competent authority in either the UK or your home country. Where such a tariff or tax arises, you are responsible for paying this and undertake to reimburse Nusole with any payment that has been made on demand by Nusole.
The charges shall be paid in pounds sterling, unless otherwise agreed in writing by Nusole.
Nusole accepts payment either via Stripe online or by cash or credit or debit card in house. Other payment methods may be agreed between the parties on a case by case basis.
All amounts due under this Agreement from the Customer to Nusole shall be paid in full without any set-off, counterclaim, deduction, or withholding (other than any deduction or withholding of tax as required by law).
If Nusole requires a deposit and the Customer fails to make payment, Nusole may suspend all Services until payment has been made. Nusole also reserves the right to terminate this Agreement if any money payable to them is not paid on the due date.
Invoices covering payment in respect of materials purchased by, or services provided to Nusole, or for reimbursement of expenses, shall be payable by the Customer only if accompanied by relevant receipts and prior written approval was obtained from the Customer.
The parties agree that Nusole may review and increase the charges from time to time at their sole discretion and without notice.

Nusole warrants to the Customer that:
Nusole will perform the Services with reasonable care and skill, and in accordance with generally recognised commercial practices and standards in the industry for similar services.
The Services will materially conform with all descriptions provided to the Customer by Nusole found in Schedule 1.
The Services will be provided in accordance with all applicable legislation from time to time in force, and Nusole will inform the Customer as soon as it becomes aware of any changes in that legislation.
The Customer’s rights under this Agreement are in addition to the statutory terms implied in favour of the Customer by the Supply of Goods and Services Act 1982, the Consumer Rights Act 2015 and any other applicable statute.
The provision of this clause shall survive any performance, acceptance, or payment pursuant to this Agreement and shall extend to any substituted or remedial services provided by Nusole.

Both parties acknowledge that no intellectual property rights will pass between them as a result of this Agreement and both parties will maintain any intellectual property rights that they had prior to this Agreement entering into force.

Both parties undertake that each shall not, at any time during this Agreement, and for a period of 5 years after termination of this Agreement, disclose to any person any In-put Material (in the case of Nusole), Pre-existing Material (in the case of the Customer), technical or commercial know-how, specifications, inventions, processes, or initiatives which are of a confidential nature, or any other confidential information concerning the disclosing party’s business or its products which the receiving party may obtain in connection with entering into this Agreement, except as permitted by clause 9.2.
Both parties may disclose Confidential Information:
To its employees, agents, consultants, or subcontractors (and in the case of Nusole, Nusole’s Team) as is needed for the purpose of discharging its obligations under this Agreement. The party in receipt of such information shall ensure that its employees, agents, consultants, or subcontractors to whom it discloses the Confidential Information, comply with this clause 9.
As may be required by law, a court of competent jurisdiction, or any governmental or regulatory authority.
Neither party shall use the other party’s Confidential Information for any purpose other than to perform its obligations under this Agreement.
All materials, equipment and tools, drawings, specifications, and data supplied by one party to the other, shall at all times be (and remain) the exclusive property of the party supplying such materials, equipment and tools, drawings, specifications, and data, but shall be held by the receiving party in safe custody at its own risk, and maintained and kept in good condition by that party until returned to the supplying party, and shall not be disposed of or used, other than in accordance with any written instruction or authorisation.

Nusole’s total liability under or in connection with this Agreement shall be limited to the greater of:
150% the total value of this Agreement; or
5 times the repair cost of brand or condition; or
This limit shall apply howsoever that liability arises, including, and without limitation, a liability arising by breach of contract, arising by tort (including, and without limitation, the tort of negligence), or arising by breach of statutory duty.
Nothing within this clause shall exclude or limit liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Nusole will not be liable to the Customer, whether in contract, tort, or restitution, or breach of statutory duty, or otherwise, for any:
Loss of goodwill.
Loss of anticipated saving.
Loss of corruption of data or information.
Loss of use of money.
Loss of actual savings.
Loss of reputation.
Ex gratia payments.
Loss of opportunity.
Loss of property.
Property damage including but not limited to where there are inherent weaknesses or defects in materials whether these are readily apparent prior to processing or not. For the purposes of this clause, property damage includes, but is not limited to, colour loss, change of texture, change of feel of the shoe, damage to weak and tender fabrics, damage caused by manufacturing defect or failure, poor dye performance, mis-labeling, or a misleading representation.
Special, indirect, or consequential damage or loss suffered by the Customer, arising under or in connection with this Agreement.
We exercise the utmost care in processing articles entrusted to us and use standard industry processes, which, in our opinion, are best suited to the nature and condition of each individual item. Nevertheless, we assume no liability for inherent weaknesses of or defects in all materials, including but not exclusively limited to suede, leather, silk, satin, double-faced fabric, vinyl, polyurethane, that are not readily apparent prior to processing. We cannot guarantee against colour loss or against damage to weak and tender fabrics. We assume no liability or responsibility for damage caused to items due to a manufacturing defect or failure, poor dye performance, mis-labelling, or a misleading representation.
Suede and leather are examples of materials that have inherent weaknesses or defects in the material. They are subject to natural flaws. We cannot take responsibility for colour imbalance or change of texture.
During a repair, we cannot guarantee that any contrast coloured stitching will remain untouched. The more work that is required to restore your item, the more processes and products will be required. This may in certain circumstances slightly alter the way your shoes feel. At all times, we will endeavour to keep the item to as near the original as possible.
We cannot guarantee full 100% stain removal of any stains on your selected footwear. Linings that are heavily soiled may be particularly difficult to clean satisfactorily. The price of cleaning does not include the removal of heavy or ingrained stains. If we are unable to remove stains, we are still entitled to full payment for services rendered.
Nothing in this Agreement shall be deemed to relieve the Customer of any common law duty to mitigate any loss or damage incurred by it.

Nusole may terminate this Agreement with immediate effect by giving written notice to the Customer if:
The Customer fails to pay the charges specified in Clause 6 of this Agreement.
The Customer commits a material breach of any term of this Agreement where the breach is irremediable, or if such a breach is remediable, fails to remedy that breach within a period of 14 days.
The Customer repeatedly breaches any of the terms of this Agreement in such a manner as to reasonably justify the opinion that its conduct is inconsistent with it having the intention or ability to give effect to the terms of this Agreement.
A petition is filed, a notice is given, a resolution is passed, or an order is made for or in connection with the winding up of the Customer’s business activities.
An application is made to court (or an order is made) for the appointment of an administrator, or if notice of intention to appoint an administrator is given over the other party.
It informs the Customer it intends to exercise its right to refuse service or cancel the order for whatever reason.
Except as provided for by law, under the Consumer Rights Act 2015 and other relevant legislation, or at our discretion as a gesture of goodwill, you will not be able to cancel the contract or receive a refund. If you are unaware of your consumer rights, you should obtain independent legal advice or contact the Citizens Advice Bureau.
Where a refund is required, this will be made by the same method by which you purchased the Services initially within 60 days of the refund being agreed.
You have a 7 day window beginning on 9am of the date you re-received the product after the Services had been provided to make a complaint to us. We will provide details on how to make complaints on our website.

On termination of this Agreement for any reason, Nusole shall immediately deliver to the Customer:
A refund of any sums paid in advance for Services which have not been received by the Customer as a result of the termination of the Agreement.
On termination of this Agreement for any reason, the Customer shall immediately pay to Nusole, all sums due and owing to it in connection with this Agreement.
Both parties shall return, destroy, or otherwise deal with, any Confidential Information as the disclosing party shall wish for it to be dealt with.
On termination or expiry of this Agreement, the following clauses shall continue in force: clause 8, clause 9, clause 12 and clause 22.
Termination or expiry of this Agreement shall not affect any rights, remedies, obligations, or liabilities of the parties that have accrued up to date of termination or expiry, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry.

If any Services are not supplied in accordance with Schedule 1 or Nusole fails to comply with any terms of this Agreement, the Customer shall be entitled (without prejudice to any other right or remedy) to require Nusole to carry out such additional work as is necessary to correct its failure.

A Force Majeure Event is any circumstance not within a party’s reasonable control. This includes, without limitation:
Acts of God such as flood, drought, earthquake, tsunami, or other natural disaster, epidemic, or pandemic.
War, or threat of or preparation for war (including terrorist attack, armed conflict, civil war, civil commotion, or riots).
Imposition of sanctions.
Nuclear, chemical, or biological contamination.
Sonic boom.
Fire, explosion, or accident (including collapse of building).
Interruption or failure of utility services.
Provided it has complied with this clause 14, if a party is prevented, hindered, or delayed in or from performing any of its obligations under this Agreement by a Force Majeure Event, the affected party shall not be in breach of this Agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.
The corresponding obligations of the other party will be suspended and its time for performance of such obligations extended to the same extent as those of the affected party.
The affected party shall:
As soon as practicable after the start of the Force Majeure Event, but no later than 7 Business Days from its start, notify the other party in writing of the event, the date on which it started, its likely or potential duration, and the effect of the event on its ability to perform any obligations under this Agreement.
Use reasonable endeavors to mitigate the effect of the event on the performance of its obligations.

No variation of this Agreement shall be effective unless it is in writing and signed by the parties or their authorised representatives.

A waiver of any right or remedy under this Agreement or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach.
A failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall not constitute a waiver of that or any other right or remedy.

The rights and remedies provided under this Agreement are in addition to and not exclusive of any rights or remedies provided by law.

If any provision or part provision of this Agreement becomes invalid, illegal, or unenforceable, this shall not affect the validity and enforceability of the rest of this Agreement.
If it comes to the attention of either party that any provision or part provision of this Agreement is invalid, illegal, or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid, and enforceable.

This Agreement, including any schedules and appendixes, constitutes the entire agreement between the parties, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and assurances between them, whether written or oral.
Nothing in this Agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties or constitute any party the agent of another party.

No one, other than a party to this Agreement, shall have any right to enforce any of its terms. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.

Any notice or other communication given to a party in connection with this Agreement shall be in writing, and shall be:
Delivered either by hand, by pre-paid first-class post, or by other next working day delivery service, at the receiving party’s postal address provided in this Agreement unless otherwise stated; or
Sent by email to the email address specified in writing by Nusole as being a suitable address for service.
Any notice or communication shall be deemed to have been received:
If delivered by hand, at the time the notice is left at the proper address.
If sent by pre-paid first-class post, or by other next working day delivery service, at 9am on the second Business Day after posting.
If sent by email, at the time of the transmission, or if this time falls outside business hours in the place of receipt, when business hours resume.
This clause does not apply to the service of any proceedings or other documents in any legal action, or where applicable, any arbitration or other method of dispute resolution.

This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes), shall be governed and construed in accordance with the law of England. We both agree that the courts of England and Wales will have exclusive jurisdiction.



This Schedule includes any Order Form used and amended by Nusole from time to time. Such an Order Form is incorporated into this Agreement and Nusole undertakes to provide any additional services that may have been included in that Order Form.
Nusole will have the power to incorporate, at their sole discretion, any brochure, company document, piece of correspondence between them and the Client, or any other document into this Agreement in order to demonstrate the scope of the services to be provided by Nusole to the Client and the price those services are to be provided for.
Nusole is a premium Footwear laundry service which specialises in the cleaning and repair of range of footwear from sports wear to high end designer.
We offer two main cleans and also repairs:
– Classic clean £20 (+ £5 for premium brands)- Includes a deep clean of the upper surface, mid, undersole and laces
– Nusole Clean £30 (+ £5 for premium brands)- Includes the above plus inner, fragrance spray, protection spray and shoe tree
– Repairs P.O.A include paint touch ups
Alongside the main clean customers can also opt for custom repair work on trainers such as repaints to repair scuffs and damages to materials. The price of this is dependant upon the work required so customers are quoted individually.
Nusole may, at their sole discretion, require proof that you have attained the age of 16 years and other forms of identification in order to accept your order.
If you require a service including a colour restoration process, we cannot guarantee that any contrast coloured stitching will remain untouched.
If you require a service including stain removal, we cannot guarantee that the stain removal will be 100% effective or, indeed, that it will be effective at all. We will use all reasonable endeavours to advise you of this as soon as possible but you agree not to hold us liable for any attempt to remove the stain that is ineffective. In this case, you are paying for the attempt to remove the stain and will still be liable to Nusole for the charge even if the attempt at stain removal is not effective.
With all our services, we do not warrant the use of, or employment of, the manufacturer original materials or processes. Where original materials are not available, parts and colours will be matched as closely as possible to the original – or to the agreed specification (such as colour matched to a particular part of the item).
Nusole will have the right to inform you of the cost of delivery to you and you agree to pay that cost of delivery as well as and at the same time as the charge for our services.
Delivery will be complete when we deliver the product to the postal service or our chosen courier. We will keep proof of postage or pick up and will not be responsible for the product after this point.
We will not be responsible for your goods until we have provided you with confirmation that we have received them. While they are with us, we will exercise the level of care expected of a reasonable bailee.